Andrew Evans Plumbing is committed to providing quality services
to you and this policy outlines our ongoing obligations to you in respect of
how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(the Privacy Act). The NPPs govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at www.aoic.gov.au
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email
addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via
our website www.andrewevansplumbing.com.au, from your website, from media and
publications, from other publicly available sources, from cookies and from
third parties. We don’t guarantee website links or policy of authorised third
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your
Personal Information for secondary purposes closely related to the primary
purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion
about such things as an individual’s racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.
information will be used by us only:
• For the primary purpose for which it
• For a secondary purpose that is
directly related to the primary purpose
• With your consent; or where required
or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by
third parties. In such a case we will take reasonable steps to ensure that you
are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the
• Third parties where you consent to
the use or disclosure; and
• Where required or authorised by law.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in
client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.
Andrew Evans Plumbing administrative fee for providing a copy of
your Personal Information.
In order to protect your Personal Information we may require identification from you before
releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will
take reasonable steps to make sure that your Personal Information is
accurate, complete and up-to-date. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services
This Policy may
change from time to time and is available on our website.
If you have any